Our Privacy Policy
Background
This Privacy Policy is formulated in compliance with Section 43A of the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. It governs the handling of personal and sensitive personal data or information (SPDI) by Shankar Fininvest Pvt Ltd in the course of its business operations.
The Company commits to ensure the lawful, fair, and transparent processing of information received from or about its users, customers, or partners
Purpose
collection Of Information
Form Submissions
Contact details (name, email, address, phone), financial details, family details, banking relationships, passwords, transaction history, etc., provided through website forms.
KYC & Underwriting Documents
Supporting documents for identity and address verification (as per RBI guidelines), account statements, financial statements, etc.
Account Registration
Name, company name, address, email, phone number provided during account creation.
Third-Party Sources
Personal information from credit bureaus and identity verification services.
Customer Support Interactions
Information shared during communication with our support teams via phone, email, online forms, etc.
Linked Third-Party Accounts
Information from social media accounts you choose to link, including contacts, with your authorization.
Voluntary Testimonials
Personal testimonials or endorsements you provide for display on our Site with your consent. To update or delete, contact info@shankarfininvst.com.
Log Files
Our servers automatically record information sent by your browser when you visit our Site, including IP address, browser type, referring/exit pages, URLs, clicks, domain names, landing pages, and viewed pages.
Use Of Information
The information collected by us is used in various ways to:
Disclosure and transfer of Information
We may disclose data under the following controlled circumstances:
Data Security
We may disclose data under the following controlled circumstances:
Data Retention
We retain personal information for as long as:
REVIEW OF THE POLICY
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** Amendments shall be submitted for Board approval and implemented prospectively
Grievance Redressal Mechanism
| Complaint Type | Resolution Timeline |
|---|---|
| General Complaints | 3 working days |
| Payment-related Issues | 24 hours |
| Credit-Related Issues | 24 hours |
| Fraud / Legal Cases | 30 working days |
Note: For complex cases, users will be notified of any delay and informed of the extended resolution timeline.
Disclaimer
All content published on our platform is for general informational purposes. Shankar Fininvest Pvt Ltd does not guarantee the accuracy or completeness of such content and disclaims liability for reliance placed upon it.
External websites linked from our platform are not endorsed or verified by us. Their policies may vary and users must exercise caution.
